How can we help you?
Frequently Asked Questions (FAQ)
1. General information
✅ ADB specializes in selling and rebuilding alternators and starters, as well as supplying batteries Interstate and Volthium (lithium). We also offer free battery, alternator and starter diagnostics.
✅ We are located at 610 Rue St-Pierre Sud, Joliette, J6E 8R7.
Monday to Friday: 8 a.m. to 5 p.m., open through lunch.
Saturday and Sunday: closed.
✅ 📞 Phone: 450-752-1588
✅ 📧 Email: info@alternateur.ca
2. Batteries
✅ We sell a wide range of batteries for cars, trucks, motorcycles, recreational vehicles (RVs), and agricultural and industrial equipment.
✅ Currently, only motorcycle batteries are available for delivery by courier. All our other models are available for store pickup.
✅ New batteries: 6 to 48 months, depending on the model.
✅ Used batteries: A working warranty of 1 month.
✅ Yes! We recycle your old batteries responsibly through our partnership with Interstate.
✅ To choose the right battery for your vehicle, we only need the make, model, year and engine.
Our experts will find the best battery based on these details, taking compatibility, performance and durability into account. Visit our store or contact us to find the right battery for your vehicle!
3. Alternators and starters
✅ Yes, we offer new and rebuilt alternators and starters. Rebuilt products are tested to ensure reliability.
✅ A one-year warranty covering any internal malfunction of the part.
❌ Damage caused by incorrect installation or neglect is not covered (e.g. a discharged battery, a bracket broken by impact, or a starter that remained engaged).
✅ Yes! We can perform a quick test directly on your vehicle.
🔍 For a more thorough test, the alternator must be removed and tested on our specialized machine.
4. Delivery and online orders
✅ Currently, only motorcycle batteries are available for shipping. We will add alternators and starters in the future.
✅ Orders are processed within one business day.
✅ Charges are based on parcel weight and displayed in the cart.
📌 Important: If there is an error in the shipping charge, we will contact the customer to arrange an adjustment before shipping.
✅ No, we currently ship within Canada only.
5. Returns and after-sales service
✅ Yes, we offer new and rebuilt alternators and starters. Rebuilt products are tested to ensure reliability.
✅ Our warranty covers failures of the part itself.
❌ Damage caused by misuse or incorrect installation is not covered.
✅ No warranty claim can be processed without the purchase receipt.
We ask customers to keep their receipt to make warranty and return requests easier.
✅ If you have lost your receipt, we can try to find it provided you give us the exact purchase date and transaction amount.
💡 Tip : You can find this information on a bank statement if you paid by card.
❌ We cannot search for a receipt using your credit card number, name or phone number.
✅ Interstate Batteries offers a nationwide warranty, which means you can exchange a defective battery at any Interstate dealer.
📌 Interstate also requires a receipt showing the purchase date to validate warranty coverage.
✅ Our warranties cover only internal malfunctions of the part.
❌ Warranty claims are declined in cases of neglect or incorrect installation, including when:
- A battery is simply discharged rather than defective.
- A bracket is broken due to impact or incorrect installation.
- A starter has been damaged because it remained engaged too long while the engine was running.
✅ For now, all returns must be made in store.
6. Care and durability of batteries, alternators and starters
✅ To maximize your battery’s life:
- Check the charge regularly : An undercharged battery wears out faster.
- Clean the terminals : Corrosion can prevent a good electrical connection.
- Avoid fully discharging the battery : A battery that is discharged too often deteriorates faster.
- Make sure the alternator is working properly : A faulty alternator can damage your battery.
✅ We recommend having your alternator and starter tested every 2 to 3 years, or as soon as you notice warning signs such as unusual noises, difficult starting or an illuminated battery light.
✅ Here are some signs of a faulty alternator or starter:
- Difficulty starting : If the engine struggles to start, the starter may be the cause.
- Battery drains quickly : A failing alternator no longer charges the battery properly.
- Unusual noises : Clicking or grinding can indicate a problem.
- Battery warning light is on : This indicates that the alternator is not producing enough current.
✅ Several factors can accelerate alternator or starter wear:
- Weak or defective battery : It makes the alternator work harder.
- Faulty wiring or poor connections : These can cause an electrical overload.
- Extreme weather conditions : Severe cold or excessive heat can damage components.
- Heavy use : Frequent starting or prolonged use of electrical accessories.
7. Why choose ADB?
✅ We offer personal service tailored to your needs, backed by professional expertise and knowledgeable assistance. Our goal is to provide reliable, durable parts along with excellent customer service.
8. Available alternator and starter brands
✅ We mainly offer the following brands:
- Wai Global
- Arrowhead / J&N
- Atelier Dynamo
We also have access to several original-equipment brands, including:
- Delco Remy
- Denso
- Leece-Neville
- Mitsubishi
- And many more
If you are looking for a specific brand, contact us and we will check whether we can get it for you!
9. Promotions and benefits for professionals
✅ Yes, we offer discounts for businesses that purchase regularly and for partner repair shops. Contact us to discuss the terms and obtain preferred pricing.
✅ No, we do not currently have a loyalty program. However, our regular customers benefit from excellent service and offers tailored to their needs.
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